Degraded Performance in Transaction Processing

Affected · Deposits, Withdrawals, Wallet Services

1. Resolved — This incident has been resolved.

   Oct 28, 2026, 14:09 GMT-3

2. Monitoring — We are continuing to monitor for any further issues.

   Oct 28, 2026, 14:04 GMT-3

3. Monitoring — A fix has been implemented and we are monitoring the results.

   Oct 28, 2026, 14:04 GMT-3

4. Identified — The issue has been identified and a fix is being implemented.

   Oct 28, 2026, 14:02 GMT-3

5. Identified — The issue has been identified and a fix is being implemented.

   Oct 28, 2026, 13:23 GMT-3

6. Investigating — We are currently investigating sporadic instances of transactions stuck ing PENDING_AML_SCREENING and SUBMITTED on the platform.

   Oct 28, 2026, 13:18 GMT-3