Degraded Performance in Transaction Processing

Afecta a · Deposits, Withdrawals, Wallet Services

1. Resuelto — This incident has been resolved.

   28 oct 2026, 14:09 GMT-3

2. En observación — We are continuing to monitor for any further issues.

   28 oct 2026, 14:04 GMT-3

3. En observación — A fix has been implemented and we are monitoring the results.

   28 oct 2026, 14:04 GMT-3

4. Identificado — The issue has been identified and a fix is being implemented.

   28 oct 2026, 14:02 GMT-3

5. Identificado — The issue has been identified and a fix is being implemented.

   28 oct 2026, 13:23 GMT-3

6. Investigando — We are currently investigating sporadic instances of transactions stuck ing PENDING_AML_SCREENING and SUBMITTED on the platform.

   28 oct 2026, 13:18 GMT-3