Transactions and balance updates issues on LTC and BTC blockchain

Affected · Deposits, Withdrawals

1. Resolved — This incident has been resolved.

   Jul 7, 2026, 10:53 GMT-3

2. Monitoring — We are continuing to monitor for any further issues.

   Jul 7, 2026, 10:48 GMT-3

3. Monitoring — A fix has been implemented and we are monitoring the results.

   Jul 7, 2026, 10:45 GMT-3

4. Identified — We are still investigating this issue and will update with further developments

   Jul 7, 2026, 10:25 GMT-3

5. Identified — BTC moved to monitoring

   Jul 7, 2026, 09:28 GMT-3

6. Identified — We are continuing to work on a fix for this issue.

   Jul 7, 2026, 08:57 GMT-3

7. Identified — The issue has been identified and a fix is being implemented.

   Jul 7, 2026, 08:27 GMT-3

8. Investigating — We are continuing to investigate this issue.

   Jul 7, 2026, 08:25 GMT-3

9. Investigating — We are continuing to investigate this issue.

   Jul 7, 2026, 08:24 GMT-3

10. Investigating — Our transaction processing infrastructure is experiencing an issue causing problems with finalizing transactions on the LTC and BTC blockchains. Symptoms include transactions failing, outgoing transactions and issues with updating the balance. We are actively investigating this issue.

    Jul 7, 2026, 08:16 GMT-3